Return and Exchange Policy

We value your trust and strive to ensure a positive shopping experience.

Smooth and Simple Exchanges

Didn’t receive part of your order?Received the wrong color, model, or size?Product doesn’t meet the declared quality?

Terms of Return and Exchange

Upon receiving your order, you have 24 hours to check the completeness, condition, and quality of the items. Аfter this period, claims related to the quantity of goods will not be accepted, except in cases of hidden defects.
If an order is refused without prior agreement and a valid reason, we reserve the right to charge a 20% fee of the order value to cover associated costs.
If the order is not accepted on the agreed date, we allow delivery rescheduling for up to 3 days. Alternatively, you may collect the item from our warehouse at your convenience.

When a Product Can Be Returned or Exchanged

A return or exchange is possible in the following cases:

The product is of inadequate quality.
The product is incomplete.
The product does not match the order (model, color, specifications, etc.).

According to the legislation of the Republic of Uzbekistan (Appendix 1 to the Retail Trade Rules, Resolution No. 75 of the Cabinet of Ministers dated 13.02.2003), products of proper quality are not subject to return or exchange.

How to Request a Return

Make sure the product is eligible for return under applicable law.
Contact us and provide the following: Your order number, A description of the reason for return, Photos of the product (if necessary).
We will agree on a return method (courier pickup or drop-off).
After we receive and inspect the item, a refund will be issued within 5 business days.

How to Request an Exchange

Ensure your reason for exchange meets the return conditions.
Contact us via Telegram, WhatsApp, email, or phone.
Provide your order number, describe the issue, and include photos if necessary.
We will coordinate the method and timeline for the exchange.
The exchange will be processed once the original item is returned.

Frequently Asked Questions

What if the item arrives damaged or defective?

If you notice any damage, defects, or other quality issues, please notify us within 24 hours of receiving your order. We will inspect the item and offer a replacement or refund if the issue is confirmed.

Can I exchange an item if the color, size, or style doesn’t suit me?

Yes. We understand that the product may look different in person. If the item hasn’t been used and is in its original condition and packaging, we’ll do our best to arrange an exchange for a suitable alternative. Contact us and we’ll help find a solution.

What should I do if something is missing from my order?

If your order is incomplete or the wrong item was delivered (e.g., different model or color), please let us know within 24 hours. We will deliver the missing items or arrange a replacement at no cost to you.

How long do I have to report a problem?

You have 24 hours from the time of delivery to check your order for accuracy and completeness. We recommend opening the package immediately and carefully inspecting the item. You also have up to 14 days to report any hidden defects (e.g., spring sagging, mechanical failure, welding issues). If such a defect is found, you are entitled to an exchange. A 12-month warranty applies to the mechanism. Claims regarding product quality will not be accepted after the warranty period expires.

How can I contact you regarding a return or exchange?

You can reach us on Telegram or call us at +998 78 555 33 55 or 1408. We’ll clarify the details, and offer a convenient solution whether it’s a return or an exchange.