Public offer

PUBLIC OFFER
about the retail sale of goods
In accordance with Articles 367-369 and 426 of the Civil Code of the Republic of Uzbekistan, this document is an offer from Eman LLC (hereinafter referred to as the Seller) addressed to an unlimited number of persons (hereinafter referred to as the Buyer/Buyers) on the conclusion of a contract for the retail sale of goods (hereinafter referred to as the Contract).
Eman LLC reserves the right to make changes to the terms of this Public Offer in accordance with the rules set forth in this Public Offer. These terms of the Public Offer are the only ones for all subjects of civil law relations.
The Seller reserves the right to make changes to the terms of this Public Offer. All changes will take effect from the moment they are published on the Seller's official website at https://dafna.uz / . Regular review of the current version of the Offer Agreement is the Buyer's responsibility.
By accepting the terms of this offer, the Buyer agrees to them without any reservations and in full.

1. Terms and definitions
1.1. Retail trade is the sale of goods to a Customer for final consumption in the field of trade without the right to use them for commercial purposes, in bulk or in small quantities (volumes) for cash or by bank plastic cards (except corporate bank cards) or through contactless online payment systems engaged in sales-related activities.;
1.2. A product is an object of sale (a thing) that has not been seized or restricted in civil circulation and is offered for sale by placing it in retail facilities and on the Seller's website. 
1.3. Shopping facility – a network of showrooms and outlets under the "DAFNA" brand, owned by Eman LLC and located at the address indicated by the link: https://dafna.uz/contacts .
1.4. Trading floor – the area of a commercial facility intended for the mass supply of goods and/or the implementation of retail sales contracts;
1.5. Website – the Seller's website https://dafna.uz/;
1.6. A call center is a department of the Seller that processes orders and provides information via voice communication channels via a telephone number. +998 78 555 33 55 (1408).
1.7. Order – individual items (item) from the assortment list of Goods selected and ordered by the Buyer on the Seller's website or through the call center;
1.8.Delivery service – employees of the Seller or representatives of the Seller who deliver the Goods to the Buyer.
1.9. Buyer is an individual who intends to purchase Goods exclusively for personal, family, household and other needs, without the right to use the Goods for commercial purposes, in bulk or in small quantities (volumes);

2. General provisions
2.1. This Public Offer regulates the relationship between the Seller and the Buyer, defining the procedure for the retail sale of Goods and being the Seller's official offer addressed to individuals. The Seller offers the Buyer to purchase the goods presented in the retail facilities and on the Seller's Website (hereinafter referred to as the "Goods"), on the terms set out in this Public Offer.
If the Buyer accepts the terms of the Offer, it is considered that a Purchase and Sale Agreement has been concluded between the Seller and the Buyer, the subject of which are the Goods. 
2.2. Acceptance is the receipt by the Seller of confirmation of the Buyer's intention to purchase the goods on the terms proposed by the Seller, who agrees to these Terms, accepts them and joins the terms of this Offer in one of the following ways:
- by clicking the "Place an order" button at the last stage of placing an Order on the Website,
- self-registration on the Website,
- order confirmation by phone through the Call Center,
- payment for the Product,
- a tick in the box (on familiarization and acceptance of the terms of the offer) indicated in the act of acceptance and transfer of the goods, signed by the Buyer.
2.3. When mentioned together, the Seller and the Buyer are also referred to as "the Parties", and each separately as "the Party".
2.4. The Seller reserves the right to unilaterally amend the terms of this Public Offer posted on the Seller's website. 
Any changes will take effect from the moment they are published on the Seller's official website.

3. Terms of Sale
3.1. Prices for Goods provided at the Seller's retail facilities are indicated on the appropriate price tags, and may also be posted on the Seller's official pages and Website. 
3.2. The Seller has the right to change the prices of the Goods without prior agreement with the Buyer.
3.3. The Seller reserves the right to change the range of Goods at any time, as well as to suspend or terminate their sale without notifying the Buyer.
3.4. The Seller reserves the right to refuse to sell the Goods to the Buyer if he does not comply with the terms of this Public Offer or there are reasonable doubts about the legality of his actions.

4. The order of payment for the Goods 
4.1. Payment for the Goods by the Buyer is made in cash, non-cash (Uzum, Click, Payme, Solfy, Uzum Nasiya, ZoodPay transfer), bank payment card and other methods that are accepted at the Seller's retail facility. Payment can also be made through online payment systems if they are supported by the Seller.
4.1.1. At the same time, the Seller is not responsible for the inability to accept payments through bank card payment terminals and/or through the PayMe, Click, Uzum payment systems due to technical problems or preventive maintenance by the payment system operators specified in this clause (including payment methods in the form of bank cards) or the systems involved by them telecommunications.
4.2. The goods are paid only in the national currency of the Republic of Uzbekistan (UZS).
4.3. You can find out more detailed conditions for receiving installments of Solfy, Uzum Nasiya, ZoodPay and the loyalty program on the Seller's website at:   
-https://dafna.uz/page/solfy,
-https://dafna.uz/page/nasiya,
-https://dafna.uz/page/zoodpay,
-https://dafna.uz/page/partnership.

5. Order processing and delivery
5.1. The Order can be placed by the Buyer in one of the following ways:
- by placing an Order on the Website,
- by placing an Order through a Call Center.
5.2. In order for the Buyer to place an Order using the Website, it is necessary to select the appropriate product from the "Catalog" sections, select the desired product in the required quantity and add the Product(s) to the cart. When ordering two or more items, the described operations must be repeated for each item. Next, go to the "Shopping Cart" section, check the quantity and list of ordered Goods in the "Shopping Cart" (if necessary, change the relevant information), then click the "Proceed to checkout" button. On the page that opens, fill in the required fields regarding personal data, as well as the Buyer's delivery address, select the delivery region, payment method for the order and click "Checkout". By clicking the "Checkout" button, the Customer completes the Order. After that, the Seller's staff, if necessary, can contact the Buyer to confirm the specified information or to adjust the order. After that, the Buyer must pay the cost of the Goods as a deposit.
5.3. When placing an Order, the Buyer must provide the following information:
- Full name.;
-contact phone number;
- e-mail address (optional);
- information about the place of delivery (including the city, street, house, building/building, apartment/office number, entrance, floor, intercom code, comments on the delivery address);
- comments and promo code (if necessary).
5.4. The Buyer is responsible for the content and accuracy of the information provided by the Buyer when placing the Order. If incorrect information was provided by the Buyer when placing an Order, including incorrect address, incorrect phone numbers, email addresses and other data, the Seller is not responsible for the consequences resulting from these circumstances in the form of the inability to execute the Order, its delivery to the specified address, or the Buyer's failure to receive confirmation of the Order to the specified address.
5.5. The Buyer can receive the completed Order by delivering the Goods to the Seller's delivery service or personally arrive at the Seller's Retail Facility and receive the completed Order.
5.6. Terms of delivery:
5.6.1. Delivery is carried out after payment of the cost of the Goods in the city of Tashkent, from 9:00-18:00. 
Delivery time: 
within 3 (three) business days – if the Product is available in the Seller's warehouse;
It is negotiated separately with the Buyer in each case - if the Product is not available in stock or if it is an individual Customer Order.
5.6.2. When making an order, it is necessary to transfer to the manager the location of the destination, an additional contact number (foreman, foreman, worker, relative).
5.6.3. Before departure, the logistics coordinator will notify the Buyer about departure.
5.6.4. If it is impossible to reach the Buyer within 20 minutes from the moment of the first call, the delivery will be automatically postponed, and the changed delivery date will need to be clarified with the manager.
5.6.5. There is no shipping service during delivery.
5.6.6. In order to avoid fraud when handing over prepaid Goods, the Delivery Service employee has the right to request a document confirming the identity of the Buyer. The Seller guarantees the confidentiality and protection of personal information received from the Buyer.
5.6.7. For more detailed terms of delivery and shipment, you can find out in the Agreement on the delivery of the goods posted on the Seller's website at: https://dafna.uz/page/delivery .

6. The procedure for the exchange and return of Goods
6.1. Upon receipt of the Goods, the Buyer verifies the conformity of the received Goods with the Order, completeness and absence of complaints about the appearance of the delivered Goods. The Buyer's claims regarding the appearance of the Goods and their completeness will not be accepted after acceptance of the Goods.
6.2. The Buyer has the right, within 24 (twenty-four) hours from the moment of handing over the Goods to him, to return the purchased goods of proper quality at the place of purchase or exchange for a similar Product of a different size, shape, size, style, colors, configuration, etc., having made, in case of a difference in price, the necessary recalculation with the Seller. 
6.2.1. In the absence of the necessary Goods from the Seller, the Buyer has the right to return the purchased Goods to the Seller and receive the amount of money paid for them.
6.3. In order to exchange or return the goods, the Buyer sends the Buyer a corresponding written statement with a photo of the goods attached. Without a corresponding statement, the Seller has the right to refuse the claim.
6.4. The Buyer's demand for the exchange or return of the Goods is subject to satisfaction if the Goods have not been used, their presentation, consumer properties, seals, labels have been preserved, and there is evidence of the purchase of the Goods from the Seller, with the exception of goods listed in the "List of non-food products of good quality that cannot be returned or exchanged for a similar one." goods" (Appendix No. 1 to the Rules of Retail Trade in the Republic of Uzbekistan, approved by Resolution No. 75 of the Cabinet of Ministers of the Republic of Uzbekistan dated 13.02.2003). 
6.5. Proof of the purchase of the Goods from the Seller is the receipt confirming the purchase. 
6.6. The items to be returned must be returned to the Seller's retail facility where their initial purchase was made. To return the product, the Buyer must provide a cash receipt confirming the purchase.
6.7. The refund is carried out only on the basis of a written application from the Buyer, filled out according to the Seller's sample (the sample is given at the end of the offer).  The refund is made in the same way as the payment was made. In case of return of an Item that was paid with a bank card, the refund is made to the same card.
The seller has the right to transfer the refund amount to the customer's loyalty card in an amount equal to the amount to be refunded, subject to the buyer's consent and the availability of such a card.
6.8. The costs of transporting the goods to be exchanged or returned are borne by the Buyer himself and under no circumstances are reimbursed by the Seller.

7. Rights and obligations
7.1. Buyer's Rights: 
·         Receive reliable and complete information about the product
·        Require proper product quality;
· Product safety;
·        Return the goods if they comply with the return conditions set out in this offer and in accordance with the legislation of the Republic of Uzbekistan.
· Other rights established by the current Legislation of the Republic of Uzbekistan.
7.2. Seller's Rights:
·         Unilaterally change the terms of this Public Offer at any time without notifying the Buyer.
·         To make changes to the description, characteristics, names, appearance and package of goods, without prior notice to the Buyer.
·        Set limits on the number of purchased items.
To refuse to return the goods in accordance with the current legislation.
7.3. Obligations of the Buyer:
·        Comply with the rules and requirements established by this Public Offer and the legislation of the Republic of Uzbekistan.
·        Video filming is allowed in the sales halls only on condition that it is of a professional nature, and for its implementation it is necessary to notify and obtain the permission of the administration in advance.
 

8. Responsibility of the Parties
8.1. The Parties are responsible for non-fulfillment or improper fulfillment of their obligations in accordance with the terms of this Public Offer and the current legislation of the Republic of Uzbekistan.
8.2. In case of force majeure (disasters, wars, actions of state authorities, etc.), documented by the relevant authorities, the parties are released from the execution of this Public Offer.
8.3. The Seller is not responsible, cannot act as a defendant in court and does not compensate for losses incurred by the Buyer due to the actions or omissions of third parties.
8.4. The Seller is not responsible in case of incorrect choice by the Buyer of the characteristics or properties of the Goods that are the subject of the Contract.
8.5. Disputes arising between the parties are resolved through negotiations between the parties. In case of failure to reach an agreement, the dispute is subject to consideration at the Seller's location.
8.6. If the Buyer refuses to receive the goods and/or services, the deposit amount will not be refunded.

9. Privacy Policy and Personal Data Protection
9.1. The Seller has the right to process and store the Buyer's personal data provided to the Seller, with the Buyer's consent expressed by joining the terms of this Offer, to ensure their confidentiality and not to provide access to this information to third parties, except as provided for in this Offer and the current legislation of the Republic of Uzbekistan.
9.2. By accepting the offer agreement, the Buyer confirms his consent and authorizes the Seller to process his personal data, including: name, delivery address, phone number, email address. The processing of personal data in this Offer means: the collection of the above-mentioned data, their systematization, accumulation, storage, clarification (updating, modification), transfer to third parties for the purpose of marketing, promotional activities and research, use, blocking, destruction. The Seller has the right to entrust the processing of personal data of Buyers to third parties. The Buyer agrees that his consent to the processing of personal data by a third party is not required.
9.3. By accepting the offer agreement, the Buyer agrees and authorizes the Seller and its services to process the Buyer's personal data using automated database management systems, as well as other software and hardware tools.
9.4. The Seller uses personal data and information received from the Buyer:
- to fulfill its obligations to the Buyer;
- to evaluate and improve the Site's performance;
- to communicate with the Buyer, including sending notifications, requests for the provision of services, as well as for processing requests and requests from the Buyer;
- in order to improve the quality of services, the convenience of their use, the development of new services and dishes;
- statistical and marketing research, including those related to the operation of the Website, product quality, and quality of service;
- for sending informational SMS messages, as well as for sending emails and other forms of sending/receiving information by phone or e-mail to the Buyer;
- for conducting marketing events, sending advertising messages and offers to participate in special promotions and events;
9.5. Disclosure of information received by the Seller:
9.5.1. The Seller undertakes not to disclose the personal data received from the Buyer.
9.5.2. It is not considered disclosure of information that the Seller orders its processing to agents and third parties acting on the basis of an agreement with the Seller to fulfill obligations to the Buyer, as well as for the purpose of marketing, promotional events and research. Disclosure of personal data in cases stipulated by the current legislation of the Republic of Uzbekistan is not considered a violation of obligations.
9.5.3. The Seller is not responsible for the information provided by the Buyer on the Website in a publicly accessible form.
9.6. The Seller has the right to record telephone conversations with the Buyer in order to improve the quality of the services provided. At the same time, the Seller undertakes to prevent attempts of unauthorized access to information obtained during telephone conversations and/or its transfer to third parties not directly related to the execution of orders.
9.7. At any time, the Buyer has the right to request a list of his personal data and/or request to change, block or destroy his personal data by calling the Seller at +998 71 205-54-54, specifying the name, phone number, Email address, as well as the delivery address, or by sending a notification through his personal account or through post offices.
9.8. The Seller guarantees that during the collection and subsequent use of the information received, he will adhere to all provisions of the current legislation of the Republic of Uzbekistan regarding the inviolability of personal information and the protection of personal data. Providing information to other persons is possible only on the grounds and in accordance with the procedure established by the current legislation of the Republic of Uzbekistan.
9.9. The Seller reserves the right to disclose your personal information if required by law or a court decision.
9.10. If there is a change in our privacy policy, we will post a notice of the corresponding change.

10. Other conditions
10.1. The legislation of the Republic of Uzbekistan applies to the relations between the Buyer and the Seller.
10.2. This offer is binding on the parties from the moment it is accepted by the Buyer and applies to any relationship related to the purchase, return and exchange of goods from the Seller.
10.3. The Buyer guarantees that these terms are clear to him, and he accepts them unconditionally and in full.
10.4. The invalidity of any provision of this Public Offer does not entail the invalidity of the remaining provisions.
10.5. In everything that is not provided for in this Public Offer, the Parties are guided by the legislation of the Republic of Uzbekistan.
10.6. This public offer may be translated into other languages for informational purposes. At the same time, the text of this offer in Russian has priority.